Comments: More on Broadband

Got a new `puter in the middle of Feb so decided to take the plunge. ADSL modem appeared and was duly plugged in with appropriate filters. Wait a few days while BT removed the DACS box from your line said the lady on the help line. After a few days the line went dead.
We can send an engineer in 6 days said BT. Whoever disconected the DACS box didn`t connect your line back to the exchange reports the engineer.
Phone back on but still the ADSL light on the modem flashes.
Back to the help line, for the umpteenth time I`m asked where the modem cables go, how many extensions,please reload the drivers.
We will refer it back to BT. Twice BT claim to have been to the exchange and fixed the problem - still nowt.
Eventually BT man appears in yard, tests everything in house, tests exchange and declares that the prob is somewhere on the line between the house and the exchange, but it`s knocking off time so I can not do anything today.
Hear nothing for a few days so back to the helpline. Another BT appointment needed - 6 days time. Hear nothing on the day, next day engineer rings, the fault is underground, will pass it to underground dept, they should be out in a day or so because it is preventing anyone east of Wooley getting broadband. That was 2 weeks ago and still waiting.

Posted by David Baynes at April 10, 2005 07:49 PM

Have signed up to Bt Broadband 1Mb and running three computers on a wireless router. The download speeds are 20x faster compared with the old modem (56K) and I am very pleased with the new service.

Posted by Brian English at October 24, 2004 08:36 PM

Just installed my new wireless ADSL hardware, and getting nearly 1Mb/s download (using PlusNet as my ISP). How have other people fared?

Posted by Michael Elphick at October 19, 2004 08:05 PM